Client Feedback System

The Client Feedback System (ProListen) was created to help companies obtain systematic feedback on their performance to improve operations and better serve clients.  ProListen is an integrated component of the Devaligntm System, for generating custom surveys and collecting client feedback.  Surveys can be administered via web form, email, or printed formats, and linked directly to processes and and/or Change/Corrective activity.  Once feedback is collected, it can be immediately analyzed using the integrated graphical report manager, or exported to Excel for further analysis.

The generic surveys included with the system cover:

  • Client Support Follow-up:  For general follow-up with a client, vendor or staff member after a contact has occurred requiring support
  • Sales Performance:  To probe why sales efforts are successful or unsuccessful
  • New Client Service:  To obtain feedback on the new client conversion process and first 90 days of service, obtaining information about personnel, products and services
  • Existing Client Services:  For periodic distribution to obtain feedback about company personnel, products and services
  • Client Termination Issues:  To explore reasons why client relationships end  

The Client Feedback system is currently under development with expected release in late 2008.

For more information and pricing, contact Deva.

Deva also provides custom consulting services.

 

 

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